Comcast’s 14.1 million subscribers were unable to access e-mail, news and technical support services for several hours Wednesday night. Comcast’s Web domain, Comcast.net, was hacked around 11 p.m. EDT Wednesday and, accordi
ng to a posting at BroadbandReports.com, replaced with a note saying “KRYOGENICS Defiant and EBK RoXed Comcast sHouTz to VIRUS Warlock elul21 coll1er seven.”
Clues indicate that someone illegally accessed the cable company’s record account at Network Solutions and changed the authoritative DNS servers for Comcast.net thereby redirecting the domain name to other servers.
While the hijacking was mostly reversed by late Thursday morning, some users were still unable to access Web-based e-mail and the Comcast website.
Comcast does not believe e-mail account or privacy information was lost or exposed in the attack; however, the incidence may remind Web-based e-mail users to change passwords often to protect their personal information.
Comcast spokesman Charlie Douglas furthermore told BroadbandReports.com that the issue was being taken very seriously.
"We believe that our registration information at the vendor that registers the Comcast.net domain address was altered, which redirected the site, and is the root cause of today's continued issues as well," Douglas said. "We have alerted law enforcement authorities and are working in conjunction with them."
A Network Solutions spokeswoman informed the Wall Street Journal Blog that they are working with Comcast to resolve the matter and are also investigating who might be responsible for obtaining Comcast’s login information.
By Kathleen Clark
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